Accessibility Services
Prior to traveling
Travelers who require wheelchair services, oxygen, or other special assistance should contact their airline, travel agent, or TSA Cares prior to departure.
Assistance where you need it
Airport Customer Experience Specialists (ACES) can be found at our airport Welcome Center wearing a red uniform
Get assistance by phone Monday to Friday, 9:00 a.m. to 5:00 p.m. ET
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TSA Cares
Visit the TSA Cares websiteTSA Cares is a program that allows passengers to request help going through the TSA screening checkpoint. It also provides information on the screening procedures for those with disabilities, medical conditions, and others who need additional assistance to prepare for the screening process.
If your flight is more than 72 hours away:
- If you need help with the screening process from a Passenger Support Specialist, submit a Request for TSA Cares Assistance opens in a new tab at least 72 hours before your flight.
If your flight is within 72 hours, call or submit a TSA Cares form:
- Submit a TSA Cares form with your travel dates, flight information, and the type of assistance you need. Forms are prioritized by date but may not guarantee assistance.
- Call: +1 (855) 787-2227
The call center is open:
Monday - Friday from 8:00 a.m. to 11:00 p.m. ET
Weekends and holidays: 9:00 a.m. to 8:00 p.m. ET
Accessible Restrooms
All restrooms and water fountains in our airport are accessible.
Service animal relief area
There is a Service Animal Relief Area (SARA) available at our airport for service animals and pets. This area includes an outdoor space with features like grass and waste stations to keep things clean and comfortable. To locate the service animal relief area, ask an ACES or refer to the airport map.
Contact us or provide feedback
We strive to ensure every traveler at SWF feels welcome and supported. If you have questions about accessibility or would like to share feedback, we’re here to help.
You can contact us or use our feedback form to send comments or suggestions about your experience at SWF Airport.
For accessibility-related questions, you can email us.
If you need to reach our ADA/Section 504 Coordinator & Title VI/Non-Discrimination Coordinator, you can email them.