Contact Us

Need support while at the airport? Our Airport Customer Experience Specialists (ACES) are located at the Welcome Center. They can easily be spotted wearing red uniforms.

For emergencies or police assistance, please contact New York State Police: +1 (845) 567-9257

If you have special parking circumstances, billing questions (including double billing) or other questions, please reach out to us by email.

For help while in the parking lot or general parking inquiries, please call: +1 (845) 838-8279.

Contact your airline to request special assistance for your trip. For general accessibility questions, email us.

TSA Cares is a program that allows passengers to request help going through the TSA screening checkpoint. It also provides information on the screening procedures for those with disabilities, medical conditions, and others who need additional assistance to prepare for the screening process.

If your flight is more than 72 hours away:

• If you need help with the screening process from a Passenger Support Specialist, submit a Request for TSA Cares Assistance opens in a new tab at least 72 hours before your flight.

If your flight is within 72 hours, call or submit a TSA Cares form:

• Submit a TSA Cares form with your travel dates, flight information, and the type of assistance you need. Forms are prioritized by date but may not guarantee assistance. 
• Call: +1 (855) 787-2227

The call center is open:
Monday - Friday from 8:00 a.m. to 11:00 p.m. ET
Weekends and holidays: 9:00 a.m. to 8:00 p.m. ET   

For contact information for Air Cargo, Real Estate, Media Relations, Business Opportunities, and more, visit the Port Authority Website. opens in a new tab